Welcome to Our Help Site

• Are your products genuine/original brand products?
• Can I change or cancel my order after I've paid?
• Can I request a specific product that's not in your catalogue?
• Do I have to pay customs duties or additional fees?
• Do I need an account to place an order?
• Do I pay VAT on delivery?
• Do you comply with South African consumer protection laws?

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• Do you collect information from children?
• Do you collect sensitive information like my race or health status?
• Do you sell my personal information?
• How can I correct or delete my information?
• How can I opt out of these ads?
• How can I see the information you have about me?
• How do I unsubscribe from marketing emails?

See all articles in Privacy & Security →

• At-a-Glance Returns Policy Summary
• Can I return a gift card?
• Does the 48-hour rule for damaged items affect my 6-month guarantee?
• How do I start a return?
• How long does it take to get my refund?
• I received the wrong item. What happens now?
• My order arrived damaged. What should I do?

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• Do you offer express or overnight shipping?
• Do you ship outside of South Africa?
• How can I track my order?
• How long will my order take to arrive?
• How much does shipping cost?
• My tracking link isn't working or hasn't updated. What should I do?
• What are "working days"?

See all articles in Shipping & Delivery →