Returns

• At-a-Glance Returns Policy Summary

  To help you find the information you need quickly, here is a summary of our returns policy. | | | | | | --- | --- | --- | --- | | Reason for Return | Timeframe to Notify Us | Who Pays for Return Shipping? | What Happens Next? | | Change of Mind | Within 30 days of delivery | You (the custome...

• Can I return a gift card?

  No, please note that gift cards are non-refundable.

• Does the 48-hour rule for damaged items affect my 6-month guarantee?

  No, not at all. The 48-hour notification period is specifically for damage that occurred during shipping so we can address it with our courier partner. Your 6-month guarantee for underlying manufacturing faults remains fully intact and is not affected by this.

• How do I start a return?

  You have two convenient options to start a return: Online Portal: The fastest way is to log in to your account at account.kiftech.co.za and log your return directly. Email: You can also email us at [support@kiftech.co.za](mailto:support@kiftech.co.za) with your order number and a clear reason fo...

• How long does it take to get my refund?

  Once we have received your returned item at our facility and inspected it to ensure it meets the return conditions, your refund will be processed. The funds will be returned to your original payment method within 5 business days.

• I received the wrong item. What happens now?

  We are very sorry for the mix-up. Please contact our support team at [support@kiftech.co.za](mailto:support@kiftech.co.za) as soon as you notice the error. We will arrange for the incorrect item to be returned at our expense and ensure the correct item is sent to you as quickly as possible.

• My order arrived damaged. What should I do?

  Please inspect your order as soon as you receive it. To ensure we can resolve any transit damage with our couriers promptly, you must notify us of any visible damage within 48 hours of delivery. Please email us at [support@kiftech.co.za](mailto:support@kiftech.co.za) with your order number and ph...

• What are my options for a faulty item?

  In line with the CPA, you have the right to choose the outcome that suits you best. For a faulty item, you can choose a repair, a replacement (subject to stock availability), or a full refund.

• What condition must the item be in for a change-of-mind return?

  To be eligible for a change-of-mind return, the item must be in new, unused condition, with all its original tags and packaging intact and undamaged.

• What if my item is faulty or breaks?

  We stand by the quality of our products. All items are covered by a 6-month guarantee against manufacturing faults, as per your rights under the Consumer Protection Act (CPA). If your item develops a manufacturing fault within six months of delivery, you can return it at our cost for resolution.

• What information do I need to provide for a return?

  Please provide your order number and the reason for the return. For faulty or damaged items, including clear photos of the issue will significantly help us speed up the process and find the best solution for you. We will reply with full instructions within one business day.

• Who pays for the shipping on a change-of-mind return?

  For change-of-mind returns, you are responsible for covering the cost of the return shipping.