Returns
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Can I return something if I just changed my mind?
Yes, within 30 days of delivery. The item must be unused, in original condition with tags and packaging. You pay return shipping back to us. For online orders cancelled within 7 days of receiving the goods, we refund the price paid less the direct return cost, with no handling fee. A 25% handling... -
Two ways: Log in at account.kiftech.co.za and submit a return request Email support@kiftech.co.za with your order number and reason. For faulty, damaged or incorrect items, include clear photos and, where useful, a short video. Approved returns are processed locally within South Africa; we email...
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Check your order when it arrives. Report visible damage within 48 hours to support@kiftech.co.za with photos so we can address it promptly with the delivery network. This reporting request does not affect the separate six-month protection for manufacturing faults.
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What if the product is faulty or broken?
That's on us. You have 6 months from delivery for manufacturing faults. Subject to assessment of the reported fault, you may choose a repair, replacement or full refund. We cover return shipping for approved faulty-item returns.