FAQ
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Are your products genuine/original brand products?
No, unless explicitly stated otherwise. KifTech specialises in compatible and aftermarket accessories that are designed to work with popular brand devices. Our products are not manufactured by or affiliated with the original device manufacturers (Apple, Samsung, Sony, Garmin, etc.). We clearly la... -
Can I change or cancel my order after I've paid?
Because we work quickly to get your order on its way, there is a very limited window to make changes or cancel. Our handling time for dispatching an order from the warehouse is 1–3 working days. If you need to request a change or cancellation, please contact our support team at [support@kiftech.c... -
Can I request a specific product that's not in your catalogue?
We're always looking to expand our product range. Send us your request at support@kiftech.co.za, and we'll investigate sourcing options for you. -
Do I have to pay customs duties or additional fees?
No! All prices on our website are all-inclusive. We handle all customs duties and VAT through KifTech's import licence. The price you see at checkout is the final price you pay – no surprise fees upon delivery. -
Do I need an account to place an order?
While you can proceed through checkout as a guest, creating an account is highly recommended for the best experience. An account allows you to view your order history, save your shipping details for faster checkout in the future, and, most importantly, manage your returns directly through our onl... -
No, the total cost of your order is simply the price of the goods plus the applicable delivery fee, which is clearly displayed at checkout. There are no hidden taxes or fees.
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Do you comply with South African consumer protection laws?
Absolutely. We operate in full compliance with the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECTA), and Protection of Personal Information Act (POPIA). All our policies are designed to meet or exceed legal requirements. -
Do you provide technical support for products?
We provide basic compatibility guidance and product information. For detailed technical support, we recommend consulting your device manufacturer's documentation or support channels, as our products are third-party accessories. -
Do you ship within South Africa only?
Yes, we currently ship only within South Africa. All orders include free standard shipping nationwide. -
Do you test your products before selling them?
Yes, we work with trusted suppliers and base our compatibility claims on technical specifications, supplier testing, and customer feedback. However, as with all aftermarket products, we recommend checking compatibility with your specific device model before purchasing. -
How can I contact customer support?
You can reach us: Email: support@kiftech.co.za Phone: +27 61 520 5171 Business Hours: Weekdays 9:00 AM - 5:00 PM SAST -
How can I view my past orders?
The easiest way to view your order history is by logging into your customer account on our website. Your account dashboard will provide a full list of your previous purchases. -
How do I know if a product will work with my device?
Each product listing includes detailed compatibility information in the title and description. Look for phrases like 'Compatible with [specific model numbers]'. We test compatibility based on device specifications and customer feedback. If you're unsure, please contact us at support@kiftech.co.za... -
How do I know my order was successful?
Your order is considered successful and a binding contract is formed once two things have happened: we have successfully received your payment, and we have sent you an official order confirmation email. Please check your inbox (and your spam or junk folder, just in case) for this email. It will c... -
Placing an order with us is simple and straightforward. Browse our collection of vintage and retro-style apparel and accessories. When you find an item you love, select your size and quantity, and click the "Add to Cart" button. You can continue shopping or proceed to checkout at any time by clic...
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Orders are processed within 1-3 business days and shipped from our partner warehouses in China via Buffalo International Logistics. Standard transit time is 7-15 business days to any address in South Africa. Tracking information is provided once your order ships.
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Is it safe to use my credit card on your website?
Yes, your security is our top priority. Our entire website, including the checkout process, is secured with a valid Secure Sockets Layer (SSL) certificate, which means all data transmitted between your browser and our site is encrypted (indicated by "HTTPS" in the URL). Furthermore, we do not sto... -
Is KifTech a registered South African company?
Yes, we are KifTech (Pty) Ltd, a registered South African company (Registration Number: 2025/590184/07) based in Berea, KwaZulu-Natal. -
What currency are your prices in?
All prices displayed on our website are in South African Rand (ZAR). -
What does 'Compatible with' mean exactly?
Compatible with' means our third-party product is designed to work with the specified device or brand, but it is not an original manufacturer product. These are aftermarket accessories that provide similar functionality to original parts, often at a more affordable price point. -
We offer two types of returns: Change-of-Mind Returns: 30 days from delivery for unused items in original packaging (customer pays return shipping) Faulty/Damaged Items: 6-month guarantee for manufacturing faults (we provide prepaid return shipping) Items damaged in transit must be reported with...
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What payment methods do you accept?
We offer a variety of secure payment options for your convenience. You can pay for your order using Visa, Mastercard, Instant EFT, or Paystack. -
What should I know before purchasing?
Please note: Our products are compatible/aftermarket accessories, not original manufacturer products Compatibility is based on technical specifications and testing, but we recommend verifying with your specific device model All electronic devices are properly imported through customs with full d... -
Who can buy from kiftech.co.za?
To place an order on our website, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. This is a standard requirement to ensure that all transactions are legally valid. -
Why don't some products have detailed specifications?
We strive to provide accurate product information based on supplier specifications. If you need specific technical details not listed, please contact us before ordering, and we'll do our best to obtain the information you need. -
Why was my order cancelled by KifTech?
On rare occasions, we may need to cancel an order. This could be due to unforeseen stock unavailability or if our system flags the transaction as potentially fraudulent. This is a measure to protect both you and our business. If we cancel your order, you will be notified immediately, and any paym... -
If your payment was declined, it could be for a few common reasons. Please double-check that you have entered all card details (card number, expiry date, and CVV) correctly. Other potential reasons include insufficient funds in your account or your bank flagging the transaction for security reaso...