Shipping & Delivery

• Can I track my order?

  Yes. You'll get a tracking link by email once your parcel leaves the warehouse. Give it 24–48 hours for the first update to show—international tracking isn't instant.

• Do you ship outside South Africa?

  No. We only ship within SA. We'd rather serve our local market properly than spread ourselves thin.

• How long will it REALLY take?

  8–17 business days total. That's 0–3 days handling time, then 8–14 business days in transit. Orders placed before 2 PM SAST get processed faster. Real international logistics take time—we don't make promises we can't keep.

• What if my package is late?

  We've got you covered three ways: Late delivery: R20 store credit if it arrives after the estimated date No tracking updates for 15 days: Free reshipment Not delivered within 30 days of dispatch: Choose a full refund or free replacement

• Where do my products actually ship from?

  China. Every order is fulfilled from our vetted partner warehouses there and shipped via Buffalo International Logistics, who specialize in the China-to-South Africa route. We're transparent about our supply chain.

• Will I get hit with surprise customs fees?

  Nope. Our prices are DDP (Delivered Duty Paid). What you see at checkout is what you pay—shipping and all import duties included. We handle customs through KifTech's import license so you never get a surprise bill at your door.