Shipping & Delivery
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Do you offer express or overnight shipping?
At this time, we offer one standard shipping service that is optimized for a balance of speed and reliability. We do not currently have a separate, premium-priced express shipping option. -
Do you ship outside of South Africa?
Currently, we only ship to addresses within South Africa. -
As soon as your parcel is dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain a unique Buffalo tracking link that allows you to monitor your delivery's progress from origin all the way to your doorstep.
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How long will my order take to arrive?
Your total delivery time is a combination of two stages: handling and transit. Handling Time: This is the time it takes for our warehouse team to process your order, pick the items, and pack them for shipping. This typically takes 1–3 working days. Transit Time: Once your order is dispatched, it... -
We keep our shipping costs simple and transparent: Free Shipping: We offer free standard shipping on all orders.
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My tracking link isn't working or hasn't updated. What should I do?
Please allow up to 48 hours after receiving the shipping confirmation email for the tracking information to become active in Buffalo's system. It can take some time for the initial scans to appear. If your tracking link has not updated after 48 hours, please contact our support team at [support@k... -
"Working days" refer to Monday through Friday and exclude public holidays. Please note that delivery timelines can be affected by public holidays in both the country of origin (China) and the destination (South Africa).
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What is the difference between "Handling Time" and "Transit Time"?
"Handling Time" refers to the internal processing at our warehouse before your order is handed over to the courier. It's the "getting ready" phase (1–3 working days). "Transit Time" is the period your package is actively in the hands of our logistics partner, traveling from the warehouse to your ... -
When will I receive my tracking number?
You will receive your tracking link via email after the 1–3 working day handling period is complete and your order has been officially handed over to our logistics partner. -
To bring you a unique and curated selection of techitems that you won't find locally, we fulfil every order directly from our specialist partner warehouses located in China. This model allows us to offer a much wider range of products.
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We have partnered with Buffalo International Logistics, a leading specialist in the China-to-South Africa trade lane. Their expertise in air freight and priority customs clearance helps ensure your delivery is as smooth and efficient as possible.
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Will I have to pay customs duties or VAT when my order arrives?
No. This is a crucial part of our service promise. We cover all customs duties and VAT on your behalf. The price you see at checkout is the final, all-inclusive price you pay. You will not be asked for any additional payments by the courier upon delivery. We handle all the import complexities so ...