Shipping & Delivery

• Can I track my order?

  Yes. You'll get a tracking link by email once your parcel leaves the warehouse. Give it 24–48 hours for the first update to show—international tracking isn't instant.

• Do you ship outside South Africa?

  No. We only ship to physical addresses within South Africa, not P.O. boxes. We'd rather serve our local market properly than spread ourselves thin.

• How long will it REALLY take?

  Estimated delivery is 8–17 business days from order placement. The delivery estimate shown for your product or order at purchase applies; delivery dates are estimates, not guarantees. That's 0–3 days handling time, then 8–14 business days in transit. The order cut-off is 2 PM SAST on business day...

• What if my package is late?

  Contact support@kiftech.co.za with your order number, tracking link and relevant dates to request review. These remedies require verification and are not issued automatically: Late delivery: You may request a R20 store credit if delivery is later than the latest estimated delivery date show...

• Where do my products actually ship from?

  China. Our published international fulfilment centre is in Dongguan, Guangdong, China. Orders use a Delivered Duty Paid (DDP) delivery process. The shipping method or courier available for your order is shown in the cart and confirmed at checkout. We're transparent about our supply chain.

• Will I get hit with surprise customs fees?

  Duties and import taxes are prepaid on every order, so you should not be asked to pay anything on delivery. If a courier ever asks you for customs charges, contact us before paying and we will sort it out. Standard shipping is free on qualifying South African orders over R750; a R49 fee applies t...