Contact support@kiftech.co.za with your order number, tracking link and relevant dates to request review. These remedies require verification and are not issued automatically:
- Late delivery: You may request a R20 store credit if delivery is later than the latest estimated delivery date shown at purchase. Delay and eligibility must be verified.
- No tracking updates for 15 consecutive days after dispatch: If the order is still undelivered, we may offer a free reshipment or refund after verification and investigation.
- Not delivered within 30 days of dispatch: After verification, choose a refund to your original payment method or a replacement shipment.
Oct 16, 2026