Two ways:
- Log in at account.kiftech.co.za and submit a return request
- Email support@kiftech.co.za with your order number and reason. For faulty, damaged or incorrect items, include clear photos and, where useful, a short video. Approved returns are processed locally within South Africa; we email the return address and instructions after approval. Do not send an item back before approval.
Q: Who pays for return shipping?
A: Changed your mind? You pay. For online orders cancelled within 7 days of receiving the goods, we refund the price paid less the direct return cost, with no handling fee. A 25% handling fee is deducted only for approved change-of-mind returns made after that 7-day period. For approved faulty, damaged or incorrect-item returns, we provide prepaid return shipping. Manufacturing faults are assessed before you choose a repair, replacement or full refund; damaged or incorrect items may be replaced after review and approval. Once an approved return is received and inspected, we process the refund to your original payment method within 5 calendar days. Your bank or payment provider may take additional time.